Privacy Policy

1. Introduction

Lumenfire Lab ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website lumenfirelab.com.au or engage our services.

We comply with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth).

2. Information We Collect

We may collect the following types of personal information:

• Name and business name
• Email address and phone number
• Business address
• Information you provide via our contact form or email correspondence
• Website usage data (pages visited, browser type, IP address) collected through analytics tools

3. How We Use Your Information

We use your personal information to:

• Respond to your enquiries and provide quotes
• Deliver the services you have engaged us for
• Send project updates and relevant communications
• Improve our website and services
• Comply with legal obligations

We will not use your personal information for direct marketing without your consent.

4. Sharing Your Information

We do not sell, rent, or trade your personal information. We may share your information with trusted third-party service providers who assist us in operating our website and delivering our services (e.g. hosting providers, analytics tools), provided they agree to keep your information confidential.

5. Cookies & Analytics

Our website may use cookies and similar tracking technologies to improve your browsing experience and analyse website traffic. You can control cookie settings through your browser preferences.

6. Data Security

We take reasonable steps to protect your personal information from unauthorised access, modification, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.

7. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Withdraw consent for marketing communications

To exercise any of these rights, please contact us at info@lumenfirelab.com.au.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Lumenfire Lab
Email: info@lumenfirelab.com.au